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The Customer Service Perspective provides a method for measuring
the customer service knowledge, aptitudes, and skills of employees and
prospective employees.
Fast Results– Essential Information
In just 20 minutes, an employee or job candidate can respond to the
Profiles Customer Service Perspective, providing the information employers
need in a variety of situations. The quality of customer service a business
provides will determine its success or failure in the competitive marketplace.
This assessment indicates the degree to which people have these qualities:
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Knowledge (People Skills, Courtesy, Common Sense)
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Assertiveness (Persuasive, Confident, Outgoing)
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Persistence (Persevering, Unwavering, Emotionally
tough)
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Empathy (People-focused, Relationship-oriented)
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Drive (Highly competitive, Aggressive, Opportunistic)
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Organization (Organized, Conforms, Routine-focused)
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Maturity (Sound judgment, Stable, Tolerant)
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Creativity (Inventive, Unique, Innovative)
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Incentive (Recognition, Feedback, External)
Descriptive Report
The Profiles Customer Service Perspective Report has graphic and descriptive
written data to describe the attributes of the person being assessed.
The report also pinpoints specific knowledge and training needs. A Customer
Service Pattern indicates a job candidate’s or employee’s
suitability for customer service responsibilities by giving a good,
moderate or poor job match rating.
Customer Service Perspective is a
Human Resource Development
tool designed for you to get the most from your employees.
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